Privacy policy

1. Information We Collect

Information you give us directly:

Name, email address, phone number
Billing and shipping address
Payment information (processed securely by our payment provider — we do not store full card details)
Account login details, if you create an account
Any information you share with us via contact forms, emails, or customer support

Information collected automatically:

Device and browser type, IP address, and general location
Pages viewed, time spent on the Site, and referring website
Cookies and similar tracking technologies (see Section 4)

Information from third parties:

Data from payment processors, shipping carriers, and marketing or analytics platforms we work with

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including payment, shipping, and returns
Communicate with you about your order, account, or customer service requests
Send marketing emails and promotions, where you've opted in (you can unsubscribe anytime)
Improve our website, products, and shopping experience
Prevent fraud and maintain the security of our Site
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information for money. We share information only with:

Service providers who help us run our business — payment processors, shipping carriers, email/marketing platforms, and our ecommerce platform (Shopify)
Legal authorities, when required by law, subpoena, or to protect our rights and safety
Business transfers, if ROCKPHOE is involved in a merger, acquisition, or sale of assets